What Is Anti Social Behaviour?

Behaviour that causes nuisance, alarm or distress to any other person

and/or

Using a BCHA home for unlawful purposes for example drug dealing.

BCHA has always treated reports of anti social behaviour very seriously and we believe that all residents of Beechdale should benefit from quiet enjoyment of their home and environment. To that end BCHA is committed to dealing effectively with reported incidents of anti social behaviour. However BCHA is a small organisation and will require the co-operation and support of Beechdale residents and other agencies to bring about the most effective resolutions to reported incidents of anti social behaviour

Examples Of Anti Social Behaviour

Listed below are some types of anti social behaviour:

	Noise Nuisance
	Verbal abuse
	Vandalism
	Drug use or misuse
	Damage to property
	Unlawful use of a BCHA home
	Intimidation and harassment
	Nuisance from running a business
	Nuisance from uncontrolled pets
	Nuisance from vehicles
	Misuse of communal areas
	Non maintenance of gardens
	Dumping or rubbish/fly tipping
	Violence towards people or property
	Aggressive and threatening language and behaviour
	Hate behaviour like domestic violence

BCHA’S Approach To Dealing With Anti Social Behaviour Complaints

BCHA takes complaints of anti social behaviour very seriously and will always aim to deal with them promptly. BCHA will make clear to our tenants, applicants and residents that anti social behaviour will not be tolerated:

	BCHA will work with other organisations in Walsall to find the best ways to prevent and deal with anti social behaviour
	BCHA will always try to deal with complaints without having to use the law. However if the anti social behaviour does not stop BCHA will take legal action which may include eviction proceedings
	BCHA will offer advice and support to complainants and witnesses
	We will always try to be fair to all parties when dealing with complaints
	We will always try to deal with complaints in confidence.

We Need Your Help

BCHA is a small organisation and will require the co-operation and support of Beechdale residents and other agencies to bring about the most effective solutions to complaints.

COMPLAINING ABOUT ANTI SOCIAL BEHAVIOUR

You can write, fax, e-mail, telephone or visit BCHA office at Chilton House, Stephenson Avenue, Beechdale.

How BCHA Will Deal With Your Anti Social Behaviour Complaint

	You be will seen by BCHA staff to discuss your complaint within 5 working days. We will agree a plan with you to try to resolve the problem. This may include you keeping a record of what is happening. Click on the link below to see an incident diary 1. Guidance on Incident Diary 2. Blank Diary of Incidents
	In some cases you may be advised to speak with the person concerned. We will give you some tips on how to do this
	In other cases, with your agreement, BCHA will contact the person allegedly causing the problem and may ask that they modify their behaviour
	We will try to deal with your complaint in confidence
	BCHA may suggest Mediation to try to resolve problems between neighbours
	BCHA may involve other agencies to help resolve problems, for example Environmental Health Department to deal with noise
	We may also consider involving other agencies such as the Youth Offending Team or the Police to attempt to resolve the problem. Acceptable Behaviour Contracts or Parenting contracts may be drawn up in an attempt to prevent further anti social behaviour.

Normal investigations should take 10 days. If it looks as though it may take longer we will contact you and keep you updated.

Further Action

If the problem is not resolved BCHA will consider further action depending on the seriousness of your complaint.

For BCHA to take legal action we will need strong evidence to take to court.

You may need to give Court evidence. BCHA will provide support if this happens.

Examples Of Legal Action Which May Be Considered By BCHA

	Application for an Anti Social Behaviour Order
	Injunctions with or without the power of arrest
	Demotion of Tenancy
	Possession Proceedings

Customer Satisfaction

We will ask you how you rated our service to deal with your complaint. We will welcome your views and use them to improve our service.

Complaints About BCHA

BCHA has a complaints procedure for you to use if you are unhappy about the way we have dealt with your complaint. You can ask for a complaints form or ask to see the Operations Manager

Reporting To Tenants

We will report to our tenants on how well we deal with complaints of anti social behaviour and on successful court cases in our regular newsletters.

A FULL COPY OF OUR ANTI SOCIAL BEHAVIOUR POLICY IS AVAILABLE