Services
Repairs Service

BCHA is committed to providing a high quality value for money repairs service for all our tenants. If you wish to report a repair you can call us or visit us at our office in Stephenson Avenue. Our office is open from (excluding bank holidays): 8.45am to 5.15pm Monday, Tuesday & Friday 8.45am to 12.45pm Wednesday & Saturday 9.30am to 5.45pm Thursday To report a repairs call 01922 648252 If you do have an emergency repair outside these times please call our emergency service on 08457 573885 Emergency Repairs Service Our Emergency Repairs Service operates 24 hours a day, 365 days a year. Emergency repairs are defined as those to remedy any defect which puts the health, safety or security of a tenant or a third party at immediate risk or which affects the structure of the building adversely We aim to respond to a tenants report within 2 hours of a call and either make safe or complete work within 24 hours. Some types of job may take longer to complete after we have made them safe. Emergency Repairs Include:   Gas Escape   No Communal Lighting in Flats   No Water In Home   Fire Damage   No Electricity In Home   Loss of Roof Tiles and/or Ridge Tiles Allowing Water to Penetrate Electrics   Water Leaks that cannot be contained   Central Heating Failure ( Oct. to April inclusive)   Blocked Foul Water Drain Causing Flooding or Overflowing Internally or Externally   Removal of Offensive or Racist Graffiti   Blocked WC where there is Only One WC and it cannot be Temporarily Flushed with a Bucket of Water   Serious Security Problems This is not an exhaustive list

Urgent Repairs Service

Tenants should report Urgent Repairs to BCHA during normal office hours. Urgent repairs are defined as those to remedy any defect which affects the health, safety, comfort or security of a tenant or a third party but does not constitute an immediate risk.

Our Contractors have 7 calendar days to do the repair. Our staff will ask when you are likely to be at home. The contractor will then contact you to arrange access. We will give your phone number to our contractors unless you ask us not to.

Urgent Repairs Include:

		Repair/Renew WC			Repairs to Lighting Circuits / Fittings
		Minor Leaks to Pipes Fittings and Tanks			Defective Extractor Fans/ Fan Heaters
		Underground Pipe Leaks			Faulty Immersion Heater – No Hot Water
		Waste Pipe Blockage which fall outside Emergency Criteria			External Door and Window Frames Repairs
		Minor Blockages to Underground Drainage			Roof and Chimney Repairs
		Partial Loss of Electrical Service			Dangerous Floor Finishes
This is not an exhaustive list

Non Urgent (Routine) Repairs Service

These are defined as those to remedy any defect which could be deferred without serious discomfort, inconvenience or nuisance to the tenant or a third party or the long-term deterioration of the building and can await the next convenient maintenance visit.

We normally give our Contractors up to 28 calendar days from a tenant’s report to complete. Sometimes we will send a surveyor to look at the problem before we issue the job to our contractors.

Non Urgent (Routine) Repairs Include:

		General Carpentry / Joinery Repairs			Plastering
		Minor Repairs to Doors Windows and Floors			Dripping Taps or Shower Units
		Repairs to External Walls			Other Minor Plumbing Repairs
		Repairs to Kitchen Fittings			Repairs to Tiling
		Easing Doors and Windows			Other Minor Day to Day Work
This is not an exhaustive list

Tenants Often Ask About…

Garage Repairs
Generally, garages are exluded from our repairing policy with the following exceptions:

               Improved garages in the rear gardens of BCHA homes
               Prefabricated garages
               Garages which are in a dangerous condition. 
                  We will make them safe.


                          Fencing Repairs
 We are carrying out a fencing programme, designed by our tenants, to     replace  chestnut fencing between rear gardens with larch-lap  fencing with gravel boards.

Appointments For Repairs
Our staff will tell contractors when tenants are at home. Normally the contractors will contact you at home, by phone or in person, to arrange access. Some outside jobs won’t need access to your home.