We treat all reports of anti social behaviour seriously and believe all residents of Beechdale should have quiet enjoyment of their home and the environment. 

We are committed to dealing effectively with incidents that are reported to us and will work with you and other agencies to bring about the most effective resolutions.

What is Anti Social Behaviour?

It is behaviour that causes nuisance, alarm or distress to any other person

and/or

using a BCHA home for unlawful purposes, for example drug dealing.

Examples Of Anti Social Behaviour:

Listed below are some examples of anti social behaviour:

 Noise Nuisance
Verbal abuse
Vandalism
Drug use or misuse
Damage to property
Unlawful use of a BCHA home
Intimidation and harassment
Nuisance from running a business
Nuisance from uncontrolled pets
Nuisance from vehicles
Misuse of communal areas
Non maintenance of gardens
Dumping or rubbish/fly tipping
Violence towards people or property
Aggressive and threatening language and behaviour
Hate behaviour, such as domestic abuse
This is not an exhaustive list

We always aim to deal with reported incidents promptly.  We will make clear to our tenants, prospective new tenants and residents that anti social behaviour will not be tolerated:
 We will work with other organisations in Walsall to find the best ways to prevent and deal with anti social behaviour
We will always aim to deal with complaints using non-legal remedies first.  However, if the anti social behaviour does not stop we may take legal action which may include possession proceedings
We will offer advice and support to complainants and witnesses of anti social behaviour
We will always aim to be fair to all parties concerned
We will always aim to deal with complaints in confidence
This is not exhaustive list

We Need Your Help

To bring about the most effective solution to anti social behaviour, we need the help and co-operation of residents and other agencies.

TELL US ABOUT ANTI SOCIAL BEHAVIOUR

You can write, fax, e-mail, telephone or visit BCHA office at Chilton House, Stephenson Avenue, Beechdale.

How we will deal with your Anti Social Behaviour Complaint

If you visit us, we will see you straight away if possible.  if this is not possible and it is serious we will see you within 1 working day.  If it is less serious we will see you within 5 working days.  We will agree an action plan with you to try to resolve the problem. This may include you keeping a diary of what is happening.
In some cases you may be advised to speak with the person concerned. We will give you some tips and support on how to do this positively.
In other cases, with your agreement, we will contact the person allegedly causing you the problem and may ask that they modify their behaviour
We will always aim to deal with your complaint in confidence and will discuss this with you
We may suggest Mediation if you have ongoing problems with your neighbour/s
We may involve other agencies to help resolve problems, for example Environmental Health to deal with noise nuisance
We may also consider involving other agencies such as Youth Services or the Police to attempt to resolve the problem.  Acceptable Behaviour Contracts or Parenting Contracts may be drawn up in an attempt to prevent further anti social behaviour

Normal investigations should take 10 working days. If it looks as though it may take longer we will contact you and keep you updated.

Further Action

If the problem is not resolved we may consider further action depending on the seriousness and type of problem.

For us to take legal action we will need strong evidence to take to court.

You may need to give court evidence. We will fully support you through this process if this happens.

Examples of Legal Action which may be considered By BCHA:

Anti Social Behaviour Order
Injunctions with or without the power of arrest
Demotion of Tenancy
Possession Proceedings

Customer Satisfaction

Once your complaint of anti social behaviour has been resolved, we will seek your satisfaction on the service we provided to you.  We welcome your views and use them to improve our services.

Complaints About BCHA

If you are unhappy with the way we we handled your anti social behaviour complaint we have a complaints procedure.  You can complete a complaints form or ask to see the Operations Team Leader.

Reporting To Tenants

We will report to our tenants on how well we deal with complaints of anti social behaviour and on successful court cases in our regular newsletters.
 
 
A FULL COPY OF OUR ANTI SOCIAL BEHAVIOUR POLICY IS AVAILABLE