Our Performance
 
It is important that you know how we are performing. We measure our performance to show how well we are delivering our services to you.  It also helps us to identify any issues we may have so that we can work to them right.
 
Here is a selection of our performance information for June 2010:
 
 Putting Tenant at the Heart of our Business
 
     Measures June 2010 Target Against Target
Tenant Satisfied with Repairs Service                                      100%    100%
Tenants Satisfied with Empty Property Service 100%       100%
Tenants Satisfied with Condition
of Property		 100%          100%
Tenants Satisfied with our Anti Social Behaviour Service 100% 100%
Tenants Satisfied with our Complaints Service 100% 100%

Tenants Satisfied that their
views taken into account
(STATUS 2008)

 68.5%    65%
Tenants Satisfied Overall(STATUS 2008) 90.2%    100%
 
   Measures
2009/10
April 09
- March 10
2010/11
April 10 - 
June 2010  
No complaints Received                 23        2      
% Complaints resolved at Stage One 100% 100%
 
Measures
March 2010
June 2010  
% Calls Answered within 25ecs    82%     85%   
Average Ring (MM:SS) 00:12 00:11
% Lost Calls 3% 1.60%
 
 Delivering High Quality Services Based Around Needs
 
   Measures June 2010 Target Against Target
Rent Collect as % Annual Debit                                113.39%    100%
Overall Re-Let Days
31.4 Days     
 18 Days
Emergency Repairs Completed Within Target 100%          100%
Urgent Repairs Completed
Within Target		 100% 98%
Routine Repairs Completed Within Target 99.73%    98%
Repairs Appointments made & Kept 94.92%  95%  
Repairs Completed Right First Time 98.95%  95%  
Properties With Valid Gas Certificates 100%  100%  
Properties With Continuous Gas Certificates 99.75% 100%
 
Wanting Beechdale Neighbourhood to be a Place where People Want to Live and Work
 
Measures June 2010 Target Against Target
% Stock Vacant & Available
to Let                           		0.08%    0.16%
% Stock Vacant
1.05%
 1.6%
% Stock Failing Decent
Homes Standard		 7.55%          0%
 
Key ( Against Target)
 
   At or Above 2010/11Target 
 
     Within 5% of 2010/11Target 
 
    More Than 5% below 2010/11Target