BCHA is committed to providing a high quality value for money repairs service for all our tenants.

Reporting a Repair
The easiest way to report a repair, including out of hours emergency repairs,  is to telephone the Morrison  repairs call centre on Freephone - 0800 999 2061 this service is available 24 hours a day, every day of the year.

You can report a repair via our website using the repairs contact form                

You can visit the Morrison resource centre situated to the left of the main Beechdale office building. This is open Monday to Friday 8.30 a.m. to 5.30 p.m.

You can also write to us: Contact details

When you report a repair we will need to know

·        Your name and address and a contact telephone number

·        As much detail as possible about the item that needs repairing

·        The times when it is convenient for us to carry out the repair

·        If there are any personal circumstances that we need to know, for example that you may that you may take time to answer the door

Allowing us access to carry out repairs
When you report a routine repair we will give you a repair appointment. If you find out later that you can’t be there at the time of your appointment, let us know and we will re-arrange it. If you are out at the time of your appointment, the repair will be cancelled and you will have to report it again. We may charge you for the missed appointment. If the repair is routine, you may have to wait another 28 calendar days for us to do the repair.

In line with our Code of Conduct, we will not do the work if the only person or people in the property are under 16.

Always ask our staff and contractors for their Identity Cards.
NO IDENTITY NO ACCESS – EVER!

Although it’s not possible for us to attend to every repair on the day you report it, we make sure that the more urgent the work, the sooner we’ll do it. We will carry out the repair as soon as we can, depending on what it is, but as a minimum we will follow these timescales:

Emergency Repairs Service
Our Emergency Repairs Service operates 24 hours a day, 365 days a year. To report an emergency repair please call Morrison on Freephone  0800 999 2061:

Emergency repairs are defined as those to remedy any defect which puts the health, safety or security of a tenant or a third party at immediate risk or which affects the structure of the building adversely. We aim to respond to a tenants report within 2 hours of a call and either make safe or complete work within 24 hours. Some types of job may take longer to complete after we have made them safe.

Emergency Repairs Include:

  • Gas Escape. If you have a gas leak you must phone National Grid on 0800 111 999
  • No Water In Home
  • Water Leaks That Cannot Be Contained
  • Blocked Foul Water Drain Causing Flooding or Overflowing Internally and Externally
  • Blocked WC Where There Is Only One WC and It Cannot Be Temporarily Flushed With A Bucket of Water
  • No Communal Lighting In Flats
  • Fire Damage
  • Central Heating Failure (October to April Inclusive)
  • Removal of Offensive or Racist Graffiti

    This is not an exhaustive list

Urgent Repairs Service
Tenants should report Urgent Repairs during normal office hours. Urgent repairs are defined as those to remedy any defect which affects the health, safety, comfort or security of a tenant or a third party but does not constitute an immediate risk. Our Contractors have 7 calendar days to do the repair. When you report a repair our contractor will arrange an appointment time with you to carry out the work.

Urgent Repairs Include:

  • Repair/Renew WC
  • Minor Leaks to Pipe Fittings and Tanks
  • Waste Pipe Blockage Which Falls Outside Emergency Criteria
  • Minor Blockages to Underground Drainage
  • Partial Loss of Electrical Service
  • Repair to Lighting Circuits/Fittings
  • Faulty Immersion Heater - No Hot Water
  • Roof and Chimney Repairs

This is not an exhaustive list

Non Urgent (Routine) Repairs Service
These are defined as those to remedy any defect which could be deferred without serious discomfort, inconvenience or nuisance to the tenant or a third party or the long-term deterioration of the building and can await the next convenient maintenance visit. We normally give our Contractors up to 28 calendar days from a tenant’s report to complete. When you report a repair our contractor will arrange an appointment time with you to carry out the work.

Non Urgent (Routine) Repairs Include: 

  • General Carpentry/Joinery Repairs
  • Minor Repairs to Doors Windows and Floors
  • Repairs to Kitchen Fittings
  • Easing Doors and Windows
  • Plastering
  • Dripping Taps or Shower Units
  • Other Minor Plumbing Repairs

 This is not an exhaustive list

Planned Repairs
These are repairs that are not urgent. We will usually do them in groups, as it’s more cost effective to do several repairs of the same type at the same time. Examples of planned repairs are renewing external doors, rewiring, external painting, re-roofing, paving and larger plaster works. The timescales for these repairs will depend on the type of repair.

Please Note – We may recharge you if the repair has been caused by tenant’s own damage or negligence

Tenants Often Ask About...

Garage Repairs
Generally, garages are excluded from our repairing policy with the following exceptions:

·  Improved garages in the rear gardens of our properties
·  Prefabricated garages
·  Garages which are in a dangerous condition

WE WILL MAKE THEM SAFE

Fencing Repairs
We are carrying out a fencing programme, designed by our tenants, to replace chestnut fencing between rear gardens with larch-lap fencing with gravel boards.

Right to Repair
Under the government’s Right to Repair regulations you have the right to have certain repairs done within set time limits. The scheme aims to get urgent minor repairs that might affect residents’ health completed quickly.

If we fail to undertake an agreed repair in your home when we said we would, you have the right to get another contractor to complete the work. If you would like to know more about Right to Repair please contact us for more details.